Returns & Refunds

• What do I need to know about return shipping fees?

  We will deduct a $6.99 return shipping label fee from your refund when using our ReadyReturns label. This fee covers the postage cost to return the items) to our Return Center.

  The $6.99 fee will not be deducted if your item was incorrect, damaged or defective upon delivery.

   

   

Lost Package, Damaged Package or Missing Items?

• Can't find a package marked "delivered"?

  Our tracking information says “delivered” but you can’t find your order in your mailbox or at your doorstep. We will file a claim on a package if the item is marked delivered and you are reporting to us that you have not received it.

  
  
  

• Before contacting us to file a claim:

  Check all exterior doors and other locations where the package could be, including the porch, back patio, garage, and any area out of potential weather hazards.

  • Check with anyone who might have retrieved the package.
  • Look for a note from your carrier on the door.
  • Review your shipping confirmation email and confirm it is accurate.
  • Live in an apartment? Check with your front desk attendant, building security, and mailroom.

   

• Package damaged or Items missing?

  The first thing you should do is take pictures to document the condition of the package when it arrived. Keep all enclosed packing slips and return labels.

  You have up to 7 days from the date the carrier marked your package “delivered” to contact us to start an investigation. Your carrier may also start an investigation on your behalf. Please respond promptly to email us and your carrier to help resolve all issues as quickly as possible.

See our terms and conditions for more information.